I’ve shared a lot of phishing emails with you lately. A common technique is to falsely claim someone’s account had been compromised. Scammers include links to resolve the problem in their email. These links either take you to sites that trick you into entering your information or download malware onto your device.

I always tell you that if you think the notice might be legitimate, go directly to the site or app involved. Don’t click on the links in the email or message. That happened to me first thing Sunday morning.

I received this message from eBay. It said someone had tried to access my account in a suspicious fashion and they’d locked it and changed my password.

alert

My first thought was to dismiss it as a phishing scam. But when I read over it, it did look legitimate. The instructions on how to secure an account were factual, there was no demand that I do it immediately. The language seemed like it was written by an actual company.

suggestions

Also, when I checked the origins of the links provided, they looked like the real addresses. But I did not click on those links. Instead, I opened a browser tab and typed the address for eBay into the address bar.

ebay-address-entered

When I tried to log into my account, I got this notice. It did indeed say that my account had been temporarily locked.

reset-password

So, I followed the steps to reset my password.

get-help

I received an email to confirm that I wanted to reset.

confirm-access

Then I entered a new password.

new-password

I received an email confirming the password switch.

reset-cpongrats

The important thing is that I didn’t panic. Even if your account is actually compromised, hastily clicking on things isn’t going to fix it any faster than taking your time and making sure it’s not a scam.