A reader’s Windows 10 update got stalled. Is she alone?
Cyn, are you aware of anyone upgrading to new version of Windows 10. A week or so ago a box came into the right side of my screen advising me to do so.
I had 3 options: pick a time; restart & do it now; or do it when sign off. It wasn’t convenient then or until this morning when I was going out for sunrise and then to do my walk. I expected to be away from the pc about an hour +-. This was 6:30 am. Returned about 7:17 am. Screen indicated process at 10%. At 8:25 it was at 71%, progress at 8:45 @ 91%. It stayed at 91% til 3:23 pm when I called a knowledgeable computer friend. Advised to do a hard restart. Shut down by on/off button at 3:23.
Turned on on/off button again at 3:26 pm. Got black screen indicating ‘Undoing changes to computer’. 3:43 pm black screen. Left it alone til 5:48 pm (went to take a nap). 5:48 pm on/off light indicate pc was on, not blinking like if on sleep.
Attempted sign on – Very slow, didn’t work right, screens not coming on, unable to sign into email; kept getting ‘resolving host’ bottom left of screen. Did restart. All upgrade or update choices were gone. After 2nd restart, clicked onto New Edge. Was able to sign into email, no more resolving host in left corner. And clicked on your latest post.
So, heard tell of anyone having this type of problem with upgrade to new version of Windows 10?
That was a long question. I’ve got a pretty short answer. I haven’t heard about this issue with this most recent upgrade specifically… yet. But this does occasionally happen with big upgrade to Windows. Updates get stalled for whatever reason. Usually the hard restart ends up being the best solution.
This latest update is HUGE. It’s really more like upgrading to a new operating system – What would this be now? Windows 14? While these problems are unwelcome and annoying, they aren’t unexpected. I had a similar issue with Windows 8.1 when I upgraded my Surface to Windows 8.1 back in the day. I think it took two days to straighten out.
Has anyone else had this issue?
I had a problem AFTER upgrading to Version 1909.Microsoft that left me hanging as a TEMP user, that did away with all the icons on my desktop & taskbar. Because I have Carbonite (and I couldn’t remember the term “Restore Point”) (elderly memory problems), I had Carbonite go in and bring back all my “stuff”. Well, that didn’t work, either, so I called them and had them get into my computer remotely and they found that TEMP problem. They removed that and everything was back the way it should have been. Sorry. Long answer that wasn’t connected at all to your reader’s problem. Just another Microsoft problem.
I had a similar experience a couple of weeks ago. I may not remember all the details…. I was was notified my download was ready. I started it after dinner. I left the installation running when I went to bed. In the morning everything seemed normal but my version was still 1909 and my download awaited. My computer ran very slowly through the day. In the late afternoon I started the download/installation again and kept an eye on it.after hours it slowed down to virtually a halt at 91% (!) and after another hour or so it announced it was backing itself out! That took quite a while. I went looking for messages, and finally found one that said something was not ready for transfer. Wish I had written it down. Again my computer ran very slow; after a couple of reboots it got better. But now windows update tells me I am up-to-date, and when the next update is ready for my computer I will get it. I got a short update last week that installed without incident—but I still have 1909. I’ll just wait!
Side note: while searching for information about my problem, I saw several Microsoft articles that mentioned some updates require administrator privileges to install. That floored me; I use a standard user account unless I’m doing something that specifically needs an administrator account. To my knowledge all my updates of Windows 10 have been installed from a standard user account.
Cyn, I did what you advised to determine version of Windows in my pc and sent you result – version 1809. Then I got the slide in box again advising the upgrade. I set a time for it to run that evening at 11:00 pm. It didn’t. Later, the box again. I figured WTH, run it now. So I did. It ran to 91% and stalled again. I shut down and it removed everything it had downloaded (glad of that). Now my left corner options for shutdown are sleep; shut down; & restart. No more upgrade. So leaving well enough alone and not worrying about upgrade to anything – until it comes on again. Still wondering why it stalls at 91% though. Maybe the same as the fellow who replied. Let me know if anyone finds out why. Trish