Tiles Not Working In Windows 8.1

Bud from Kentucky writes: I have windows 8.1 and all of my app tiles have quit working. I click on an app and it flashes to a black screen and doesn’t do anything I have seen on the net where a lot of people have the same problem.Do you have any suggestions?

Caroline from Delaware writes: I have windows 8.1 and I do not have the tiles as they call them on my screen and when I finally get them thru they are not active like clicking on them and doing something, what do I need to do. I do not have a touch screen as some do.

First of all, check to make sure you have all of the latest Windows updates. Then we can move on to other possibilities.

 Some people have reported issues caused by a third party security software. Do your tiles have little arrows in the lower corner?

If so, go to the Windows store and try downloading and reinstalling them once more.  Also try temporarily disabling your third-party security software and see if that makes any difference in how your tiles work.

You can also try uninstalling and then reinstalling those apps that won’t function. I know, that doesn’t sound like fun. But try it with one app to see if it works.  Search for Uninstall apps and select it.


Select an app from the list.


Choose uninstall. 

Then go to the Windows App store and try reinstalling the app. Do this with one app and see if it works before uninstalling multiple apps.

If that doesn’t work, there may be a problem with your user account in Windows. Go to the Search Charm and type in “create an account.”


Select the Create Account icon.


You’ll see the option to Activate a guest account.


 Hopefully, one of these solutions helps.

~ Cynthia

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