George writes:

All Time-Warner customers should be advised that Comcast and Time-Warner are merging, so if you are a current Time-Warner customer, you will be in the same boat. I think we should all have a choice as to whether or not we wish to participate this way.

We received LOTS of unhappy comments/feedback about Comcast using customer’s routers as public hotspots. But there IS a way to opt out of this feature. Directly from Comcast’s website:

“We encourage all subscribers to keep this feature enabled as it allows more people to enjoy the benefits of XFINITY WiFi around the neighborhood. You will always have the ability to disable the XFINITY WiFi feature on your Wireless Gateway by calling 1-800-XFINITY. You can also visit My Account at, click on “Users & Preferences”, and then select “Manage XFINITY WiFi.”

Keep in mind, this service might be a nice feature if you are traveling and need a WiFi connection – you don’t need to have any private network passwords. You simply search for the Xfinity WiFi connection near you. It can only be accessed by paying Comcast customers, so no one is “freeloading.” Comcast also states they have “provisioned the Xfinity WiFi feature to support robust usage, and therefore, we anticipate minimal impact to the in-home WiFi network.”

This service is not in place in all areas, mostly just major metropolitan areas currently, as shown on the map. Comcast has said they will send an email notifying when it becomes available in your area. Keep in mind you are set to opt-in by default so you would need to change your settings if you do not want this in your home, meaning if you ignore the email, your cable modem will be used for the service.

For further questions, you can always go to Comcast’s FAQ page.

– Audra