No one want to see the dreaded Windows “blue screen of death.” That’s what’s happening to Wayne from Estill Springs, TN. He writes: “I’m experiencing intermittent problems with startup and have to reboot twoor three times before achieving a successful startup. I get what I call the”blue screen of death”. Here are the specifications of my computer with the problem:

Make/Model: HP A-6347-C.
RAM: 4gb (2 gb x 2)
OS: XP (Previously Vista)
Attempted Solutions without success:
(1) Replaced RAM (4 1gb with 2gb x 2)
(2) Replaced motherboard battery
Any suggestions that I might try to alleviate the problem would be appreciated. Thank you in advance for your consideration. You may address in your daily newsletter.”

Wayne, replacing RAM or motherboard battery is likely not something that would help in this situation, and I seriously doubt these are the reasons for that “blue screen of death”. If  one of your RAM slots doesn’t work, you should hear a sound from your computer, like a repeated “beep”, otherwise you have no problems with it. Replacing motherboard battery could reset BIOS and then you really are in trouble.

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Usually the blue screen shows up when the operating system has lost some crucial files or they are corrupted. These files are located in “C:\Windows\system32” folder and they could get damaged in several ways: either a virus infected your system, or you experienced an unexpected power failure, which might lead to bad sectors on your hard drive. Assuming that you have Windows installed in your C:\ drive, try the following (replace the drive letter from example if necessary):

1. Start your computer. Once Windows is loaded click “Start” then “Run”.

2. Type “cmd” in the text box.

3. In the command prompt window type “CHKDSK c:/r” and hit EnterThis will thoroughly check your drive for errors and bad sectors and will attempt to fix them. Since the computer is in use and Windows is loaded, the command won’t be able to read the necessary sectors, that’s why will ask you to schedule it the next time that Windows starts. Type “y” and hit Enter.

4. Type “exit” to close the command prompt window.

5. Restart the computer. You will get a screen looking like this:

6. Let it to do its job. If you still experience problems after this, schedule your antivirus to perform a deep startup scan and let it delete any threat it meets. Note: this action could delete important files and cause the system to completely stop responding; back up your data first!   Since you are still running XP, you could have a problem. There’s no current virus protection for XP. Microsoft ended security support nearly two years ago. So while virus software might recognize some known threats, it may not be able to tackle anything new or to permanently fix the issue that allowed them.  It’s fine if you want to sue a still-working XP computer, but you shouldn’t go online with it at all.  I certainly hope a virus hasn’t taken advantage of your PC’s unprotected state.

If you still get the blue screen after the disc repair,  skip to step 7, which is

7. A FRESH, CLEAN REINSTALL of Windows.

Hopefully my answer helped you.

~Adrian