One of the most frustrating things that can happen is to have e-mail just vanish. I’ve heard from a few of you that this has happened to your Gmail account. Let’s take a look at some common causes of missing messages and how you can retrieve them.

Many times it’s due to accidentally deletion or archiving or perhaps mistakenly marking a message as spam. An incorrect filter can also send your messages directly to the trash.

Let’s take a look a some possible ways to recover these missing messages or at least stop it from happening again.

First, let’s check to make sure these messages weren’t accidentally deleted for put int he trash. We’ll start by searching for them. The “search” box is at the top of your Gmail inbox.

gmail-search-bar

Search won’t check your Spam or Trash unless you tell it to, so click the drop down button in the search box for Advanced Search and click the arrow next to All Mail.

gmail-search-all-mail

Make sure you select Mail & Spam & Trash.

gmail-search-mail-spam-trash

Then use the advanced search fields to enter information you know is in some of the missing messages.

gmail-search-mail-advanced-info

Check the results for your missing e-mail.

gmail-search-mail-search-results

If it’s there, you’ll know it actually all gone for good. If it’s in the trash or spam you can move it back to your inbox.

If messages went into your Spam folder, make sure you mark them as not Spam.  You’ll also want to check your settings to make sure you aren’t accidentally deleting the messages. We’ll look at how to do that in part 2 of this series.

~ Cynthia