Yesterday, I told you about a Facebook support scam that a reader almost fell for when she couldn’t log into her Facebook account. Today, I thought I’d show you what you actually need to do if you can’t get into your account.Mau

Let’s start by going to http://www.facebook.com.  If you aren’t logged in, you’ll see this screen.

facebook-start-screen

In the upper right, you’ll see the fields for logging it. Just under that, in light blue type, is “Forgot account.” Click that.

facebook-forgot-account

You’ll be taken to a page where you can enter your e-mail, phone number (if you have one tied to your account), or full name. Enter the information and press Search.

find-your-account

From there, you’ll be offered the chance to reset your password via the e-mail account tied to the account or a text sent to a mobile phone that you’ve associated with the account.

reset-options

Click continue and code will be sent to your email or phone allowing you to reset your password.

It’s very important that you keep your e-mail address and phone number current with your Facebook account. But if something happens and they aren’t up-to-date, you can click “No longer have access to these?” at the bottom of the window.

facebook-no-longer-have access

Then you can enter a new email and phone number.

facebook-how-can-we-reach

This should get you on the road to logging back into your account.

~ Cynthia