Karen from Alexandria MN is concerned about losing her Iphone backup.  She writes “I have an 8 GB iPhone 4 (not an S). My computer I usually use for a complete backup won’t recognize the usb port when I plug in my phone (yes, old computer that needs to be retired), but when I’ve backed it up on my newer laptop, not everything backed up. I’m hesitant to deactivate the itunes on the old computer and just use the newer laptop. Any recommendations?”


Hi, Karen.  Thanks for the great question!  I’m sure that you’re not the only one concerned about losing their data off of their iPhone.  For many people, our smartphones or tablets have become either primary or secondary storage devices for all of their digital stuff.

As an Android user, one thing that I’ve always been jealous about is how easy it is for you guys to back up your devices.

The first thing that I would recommend is contacting Apple to find out why everything didn’t back up.  It should.

The second thing that I would recommend is to set up an iCloud backup and using that to back your phone up before moving entirely to your new computer.  You can have both an iCloud and an iTunes backup, and, as a fan of redundant backups, I would recommend this.  That way, in the unlikely event that both your phone and computer malfunction at the same time, you’ll have the iCloud backup to do a restore.  If you don’t have two backups for your computer, I would also recommend that.  Personally, I always have a backup drive here at home and one in a bank safe deposit box, with the most recent one in my bank box.

To set up an iCloud backup, the first thing that you do is to make sure that your phone is hooked up to a WiFi network.  Since backing data up can use a tremendous amount of data, the phone will only back up over WiFi.  Next, go to your phone’s SETTINGS and scroll down to iCLOUD.


Check to make sure that iCloud Backup is turned on, and then click BACK UP NOW.


You’ll want to make sure that your device remains plugged in to a power source and stays connected to the wifi network until the backup is complete.

I hope that this helps!

~ Randal Schaffer