Lillian’s having a problem with reading email. She writes: “I have windows 10. And I have Incredimail for my e-mails. On some sites, when I get their e-mail, I can’t scroll down to see the whole thing, so I go to my browser to get it. (like it says to do if I can’t see it) On other sites, there is no way scroll down. In order to see the whole e-mail, I have to click on forward. But then if I want to unsubscribe I can’t click on it in the forwarded screen. And when I go to the original screen, I can’t scroll down again. On those screens, I have waited quite a while in hopes that I would be able to scroll down. It still doesn’t open the whole e-mail. So what is happening when that happens, and how can I scroll to the bottom? Is there another way to open it other than going to my browser?”

Lillian included a screenshot of what it looks like. As you can see, there’s no way to move the scrollbar down any farther.

incredi-mail-won't-scroll.jpg

Lillian, you certainly aren’t alone. It’s a known problem in Incredimail. Plus, I’ve also had folks using Outlook.com say they’ve experienced a similar issue.  So far, the only sure way to fix it seems to be to hit forward and then read the email.

Here’s a quote directly from the Incredimail help forum about the problem:

“Unfortunately, there is currently no target date for the fixing of this bug.

As a workaround, please forward the particular messages to your email address, and the new (i.e. forwarded) messages should be displayed properly in your Inbox.

Please accept our apologies for any inconvenience this may have caused.”

I’ve also explored solutions to this problem in Outlook.com and have seen several fixes, though none of them seem to work consistently. The forwarding trick seems to work best there as well.