Why is My Gmail Going in the Trash?

focus photo of yellow paper near trash can

A reader needs help with disappearing messages. “I just set up a Gmail account and now my emails are automatically going into my trash box.  Please help..I have a Windows 7 computer.”

While your use of Windows 7 likely isn’t related to your operating system, I will warn you that Window 7 is no longer supported by Microsoft and it is not safe to access the Internet on a Windows 7 device.

The most likely culprits are email filters or forwarding options. You don’t say if you’re accessing Gmail from a browser or if you’re using an email client.

If you use an email client like LiveMail (which is no longer supported by Microsoft) or Thunderbird, try opening up your Gmail inbox in a browser. If your messages aren’t in the trash there, the problem is with your email client on your computer.

If the issue is happening using a browser interface, let’s start by checking for filters.

We’ll start by opening Gmail. Click on the gear icon in the upper-right and choose See all Settings from the drop-down menu.

Click on Filters and Blocked Addresses at the top.


Check to see if there are any filters applied to incoming emails. Delete any unwanted filters.

Next click on the Forwarding and POP/IMAP tab.

Make sure you have not chosen for your messages to go into the trash once you’ve accessed them.

Let me know if any of these solutions work.

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