Many years ago, a wise engineer gave me the best tech-support advice I’ve ever received. He said that if something isn’t working, always ask yourself two things...
How To Get The Most Out Of Tech Support
The irony among buyers of anything electronic or technical is they want a company with good support, but most people fear calling for help. If you ask a tech support agent, they will tell you horror stories, and if you ask customers, they will counter with just as many horror stories. What can you do to get the most out of the technical support department of a company when you call or e-mail?
FixYa
An amazing tech support community where experts and consumers can get together online to solve their appliance and gadget technical problems.