Dealing with tech-support based in other countries can be a challenge. Some tips to make the process easier for you and the customer service rep.
Dealing With Foreign Customer Service Reps
A note about tech support
Something happened the other day that I wanted to share with you. I was attempting to help troubleshoot an Internet connectivity issue a local business had with a piece of equipment. That resulted in a number of calls to their tech support.
Something to watch out for
You'll want to watch out for this tech support site.
800 Toll Free Number
Need a toll-free number for a company? This sites helps you find it.
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Scam Targets Mac Users
Mac users beware. A new tech support scam is aimed right at you.
How To Solve Common IT Problems All By Yourself
Tech troubleshooting tips for when you can't get IT help right away.
More Info Needed, Please
When you ask for tech help, it's important to include enough information.
Is This Tech Support Company Legit?
A reader wants to know if a tech support company is legitimate. We look at how to find out.
The Best-Kept Secret Of Windows
Check out one of Windows' best-kept secrets. This nifty tool can make it so much easier to get tech support.