This is something that inevitably happens in every company: you click a button on your mouse or press a key on your keyboard, and all of a sudden, your computer just refuses to run again. No matter what you try to do, it just does not seem to want to cooperate anymore. What do you do in this situation? Usually, you pick up the phone and call your IT department to send somebody in so that they can see what is going on with your computer. But sometimes your IT teams are just so busy that they are unable to get back to you immediately in order to solve your problem. What are you supposed to do, then?
After all, you can’t just sit around all day twiddling your thumbs while waiting for somebody to come to your computer’s rescue. In fact, that is the last thing that you want to happen, because each hour that you are unable to carry out your tasks means more lost money for yourself and your company. According to an article by Andrew Lerner written for the website called Gartner, the cost of network downtime, in particular, is around $5,600 per minute. If you multiply that by the total number of minutes in an hour, then it adds up to a whopping $336,000 per hour. Yikes!
Before you give up on having your computer crisis solved, you may want to try a few more tricks before throwing in the towel. In this article, we will discuss just a few of the most common questions that IT departments tend to receive, and how you may be able to solve them on your own.
“Why is my internet barely moving?”
In cases like these, it is rarely the computer that is giving you an issue. It could be your broadband connection just being too slow in order to provide you with crisp quality audio and video. In this case, try restarting your internet again, usually by turning off your router for around ten seconds and then turning it on again.
“Why is my computer too slow?”
According to an article by Ben Kim written for the website called PC World, you first have to assess whether or not the source of the problem is actually your hardware. If you just happen to have a video that seems to refuse to load, or are stuck waiting for a website that just will not seem to open no matter how long you wait, then the problem might actually be your internet connection, not your computer.
Try troubleshooting your connection first, but if that does not do anything, then try checking how much space you have left on your computer’s main hard drive, usually Local Disk C. It is best to have at least 20 percent of your hard drive left empty so that you have enough room for temporary data that your system needs to create in order to run its processes. Go through all of your files and folders and see what you can get rid of. Additionally, make sure to double check your recycle bin and see that you have actually emptied it—if the recycle bin is still full, that means those files are still using up space on your PC.
“Why can’t I see or hear the other person on the end of the line?”
Even if you use a high quality video conferencing solution for IT like BlueJeans for your super important corporate conferences online, you may sometimes encounter little hiccups while using them. If it still is not working even after you’ve restarted the internet connection, then try and double check if you might have accidentally turned off your computer’s microphone or video camera.
Try going into your volume settings, too, because you might have accidentally muted your mic, or might have set it so low that you can barely be heard. If all else fails, try another app out to eliminate the possibility that it is your hardware that is giving you issues. If your mic and camera work in another app, then it might be your program giving you some headaches. Try updating your program with the latest version, since they tend to provide new versions in order to accommodate new gadgets on the market.
Try, Try, and Try Again
It may be tempting to just give up and instantly call up your IT team for every little problem that may arise during your day at the office, but odds are, those are problems that you can easily solve yourself. Try these tips out first before you potentially waste a tech person’s time with a problem that could have been solved with just a simple press of a button. You and your tech people will be very glad that you did.
~ Rummer Michael Findlay