L. Elaine from Denver, Colorado writes:

Steve, I am almost 84 yeas old and your newsletter really helps a lot. I have a question. So many people I know really hate OUTLOOK.COM. Why would a company change if so many people do not like it?

Good question, there’s not one simple answer. But if I’d have to pick a word, I’d say Skydrive.  Skydrive is Microsoft’s cloud-based storage service.  It’s part of Microsoft’s goal of switching from a software company to a devices and services company. The backbone of those services is their cloud.  The changes to Microsoft’s free mail services  are intended to make them similar to their other cloud offerings and create a seamless user experience. 

Microsoft wants to be a hub where you can check your e-mail, manage your various social media contacts, keep a calendar that you can access from any device and store your files in the SkyDrive. The idea is that your Outlook.com user name will allow you to access a variety of services.

Change is usually not popular, though. If you have questions about Outlook.com – ask them by clicking here.

~ Cynthia