Jenna asks:

Help! When I try to install a program or make changes to my computer it says that I don’t have administrator permissions. I am the only user of this computer, it’s mine. How do I get permission to do things to my own computer? I’m using Windows 7.

If you are the owner and only user of your computer, it sounds like there may be an issue with your security settings. Let’s start by going to Computer in your Start Menu.

Choose the local disk where you have your operating system and right-click

Choose Properties

Then select the Security tab and Advanced options.

Now choose the Change permissions button under Permission entries.

A window will open with the list of user accounts on your computer. Click on the account you wish to give full permission to and choose the Edit button.

Now mark the box that says Full Control and select OK.

Now go to the start menu and type cmd in the search box, then hit enter.

 The cmd window will open.

Type net user and then hit enter.  This will show you all account names.  Then type net user followed by your account user name.  Fox example: net user editor  Then hit enter to see if your account is active.

If this doesn’t help, it may be time to reset your computer to factory settings. Consult the documentation that came with your computer to see how to accomplish that. Make sure you have all of your important data backed up before undertaking this process.

~ Cynthia