Anil T from UAE writes: 

I upgraded windows 8 to windows 8.1 and when using Facebook video chat, every time installing the video chat application, the installation will not complete. That means videochat is not possible with windows 8.1.


You aren’t the first user to report issues with Facebook’s video chat feature in Windows 8.1, as this continues to be an ongoing problem for a number of people. Most people experiencing this issue seem to be using Internet Explorer, so if possible you may want to consider downloading and installing a different web browser, such as Google Chrome or Mozilla Firefox.

If that’s not a viable option for you however (or you are already using a different browser), there are workarounds to getting Facebook chat’s function up and running. Windows has a built-in feature that lets you open programs (such as your web browser) in a compatibility mode for previous operating systems. To access this option, right-click your web browser’s icon and select “Properties.”


Navigate to the “Compatibility” tab and check the box marked “Run This Program In Compatibility Mode.” Click the drop-down menu and select “Windows 8” and then try using Facebook chat again (if this doesn’t work, you can also select “Windows 7” instead and give it another shot).

Compatibility Mode

In Internet Explorer, you may also need to specifically select Facebook as a site to run in compatibility mode. Open the “Tools” menu and select the “Comparability View Settings” options. Type “” in the text box and click “Add.”

Internet Explorer Compatability

If compatibility mode doesn’t help with using Facebook’s chat feature, the problem may be caused by an interfering toolbar or add-on you have installed that isn’t meshing well with Windows 8.1. All of these extra tools can be disabled at once through your browser’s settings. In Internet Explorer, open the “Tools” bar and click the “Internet Options” button.

Internet Options

Open the “Advanced” tab and click the “Reset” button to disable all toolbars and add-ons that could interfere with the Facebook chat feature. In Chrome, this is reached instead by navigating through “Tools,” “Settings,” “Show Advanced Settings” and then “Reset Settings.” In Firefox, go through “Tools,” “Add-Ons,” and then click “Disable” on each of your installed extensions.

Resetting Internet Explorer

Restart your browser and load up Facebook’s video chat feature, which should now be working.

~Ty Arthur