Cecil can’t find his e-mail folders since upgrading to Windows 10. He writes: “Prior to downloading Win 10, I used Win 7 and Hotmail allowed me to create folders to which I could move e-mails I wanted to save. Now, on Win 10, I can’t find these e-mails. Where did they go and how do I find them?”


Cecil, did you use Outlook.co online or did you use an e-mail such as Live Mail on you your PC? If you used Live Mail, it is still there. Simply search for “Live Mail” in you search bar and click on the results. Use that program instead of the Windows Mail app.

If you were using Outlook.com (Hotmail) online, it is unchanged. Just go to http://www.outlook.com and sign in.

~ Cynthia