.I received this panicked message from a reader. “Windows Ten downloaded on my dearly departed beloved son’s computer. His computer was my connection with him etc. After the download five days later I put the P.C. on and got this message. CRITICAL PROCESS DIED CHECK IT OUT ON THE NET….Can you help in how to get it back to Windows 7. I am 85 years old and his computer meant so much to me.
There’s always the possibility that it is just a pop-up ad designed to lure you to a fake tech support site. There is a Blue Screen scam going around. Is the PC still working otherwise? If not, you may be missing a driver. If you can’t restart, I”d suggest restarting and pressing the Shift + F8 key to restart in safe mode. Then I’d suggest updating your drivers. Also, malware or a virus can cause that type of error. So run your virus protection.
I’m not sure how old the PC is, but at some point hard drives can just start to fail with age. If the computer is very important to you, consider taking it to a trustworthy PC shop to take a look at it.
~ Cynthia
Never seen a BSOD that gave a phone number, it’s likely to be a scam so treat it as such.
Try Updating again.
Got several BSODs like this a few weeks back (don’t remember any phone number tho). Seemed to be happening after several Windows Updates. The online fixes seemed to indicate it would be easier to just buy a new PC. Then after another Update everything has returned “to normal”. I think Microsoft just “screwed up” an Update and had to fix it.