A reader is having an issue with a game she plays on Facebook.  “How can I cancel a credit card on Facebook?  I play the Island Experiment Game and they are charging double. I have Windows 10 and IE.”

At its heart, what you’re looking at here is a customer service dispute. Your operating system or browser really doesn’t matter.  If you want to keep playing the game, but just want to fix the double-payment issue, you could first try to resolve the issue by contacting the game.

If you’re having a dispute about a game, you should look for the support options for the games.  If you’re playing with a mobile app, you should be able to find that by hitting the menu icon. I searched for “Island Experiment” on Facebook and found the page below.

https://i0.wp.com/imgsrv.worldstart.com/images/ct-images/2017/03/Island-experiment-home3.jpg?w=616

On the left side, there’s a link for a Help centre.  This could also be called something like support.

https://i1.wp.com/imgsrv.worldstart.com/images/ct-images/2017/03/Island-experiment-help-centre2.jpg?w=616

When I click on that, I’m taken to a page that offers links for Tech Issues, Account, and Payments.

https://i2.wp.com/imgsrv.worldstart.com/images/ct-images/2017/03/island-experiment-payments.jpg?w=616

If I click Payments, I get an option to look at billing. Every site will be a bit different, but you’ll likely find that type of information under account or payments with almost any game.

https://i1.wp.com/imgsrv.worldstart.com/images/ct-images/2017/03/island-experiment-billing.jpg?w=616

If you’d just prefer to remove the method of payment from your Facebook account, I’ll how you how to take care of that in part 2 of this article.

~ Cynthia