Bev’s having an issue signing in to her Microsoft account. ¬†She writes:

“Problem for you. I can only get to the second password page in changing my win 10 sign on account. It will not accept the password that it already accepted. What do I do now. Thank you ahead of time. I hope I explained it ok.”

I think I know what the issue is. If I’m wrong let me know. There are two bits of information you need to give when signing into your Microsoft account. The first is the username (the email address that you use for dealing with Windows/Microsoft) and the second is the password. They are two different pieces of information.


If you’ve forgotten the password, you can click “forgot my password” to retrieve it, as long as you’ve set up an alternate email address or phone number at which you can receive your reset code.