Judy from Arizona writes:

I can’t find my contact list in Windows 7 or 8 Outlook.com.  I am using Internet Explorer 8. Is there a way to download my emails to my hard drive?

Judy, Internet Explorer 8 is at the root of your difficulties here.

Outlook.com (and  some other online e-mail services) will not display correctly in Internet Explorer 8. Since you have Window 7 and Windows 8 on your computers, you can easily upgrade by going here.  It’s also pretty easy to download emails to your hard drive. If the Windows Live Mail e-mail client isn’t already included with your computer, you can download it for free by going here. 

~ Cynthia