Jerry has a question about sending PDF documents.  “I can’t send an email with a PDF attachment of more than 2 or 3 MB and get a message that my internet serversmpt has timed out. I don’t know if it’s a file size limit or having 750 kb service with CenturyLink  or what?  I read that zip files an such don’t reduce the size of a file that much so what can I do? Some of my research data is 15+ MB and I need to be able to email it.  Can you help please?”


Jerry, according to what I see on Century Links’s webpage, their attachment size limit is 20 MB.  A 750 KBS service should not be too slow to attach a file.

I’m wondering if the issue might not be  with the browser you’re using to access CenturyLink. Try another browser to see if that helps. Or if you’re using a wireless connection to a router, perhaps your device isn’t receiving at full speed.

I’d also suggest that you trying sending via another e-mail address such at or Gmail. These addresses also offer free cloud storage. You could upload your document and share the download link with the person you want to send it to. Then attachment size isn’t an issue.

~ Cynthia