Have you ever experienced that frustrating moment when you hook up an external hard drive to your computer and the machine simply doesn’t recognize it? This is a frustration that I experienced recently when I decided to stop using my 2 TB Green Drive on my DVR and decided to use it as an automatic backup drive instead. I plugged it in, hooked it up to my computer’s eSATA port, turned it on and… nothing. So I turned it off, thinking that maybe my eSATA port was bad, hooked it up via USB, turned it on and… nothing. So I decided to check my device manager, and there it was. Ran some diagnostics on it, and all looked cool. So I attempted to contact Fantom (who made the drive) and received no response.
So I decided to ask my old friend Google. I’ve had this drive for several years, so all of the original packaging and everything is long gone. But what I found on Google was the instruction manual. Now, I’m a pretty tech-savvy guy… I mean, that’s what I do here, right? Tech support questions. So I didn’t think that the instruction manual would tell me anything that I didn’t already know. I mean, in all of my years of working on computers, I’ve never encountered a plug and play drive that doesn’t… well… play when plugged. But, I was wrong. There actually was a section on getting your computer to recognize the drive. It turns out that, even though Windows was recognizing it, and recognizing it as a drive, but it hadn’t assigned a drive letter.
I turned the drive off again, plugged it back into my eSATA port (much faster transfer than USB), clicked on my START button and entered DISC MANAGEMENT into the search box. I found CREATE AND FORMAT HARD DRIVE PARTITIONS.
That opened my disc management window.
You’ll notice in this image that my Green Drive already has a drive letter assigned. That’s because I’ve already done it. When I first opened it, there was no drive letter assigned. So I right-clicked on the Green Drive and clicked CHANGE DRIVE LETTER AND PATHS.
This opened a dialog box that allowed me to assign a drive letter.
I assigned the drive letter E, rebooted my computer for good measure, and hey presto my drive has worked like a charm ever since.
I hope that this helps!
~ Randal Schaffer