Having a problem with your Mac’s keyboard? You may be eligible for a free repair or replacement. Apple is expanding its keyboard repair and replacement program to cover everything that uses the butterfly mechanism keyboard. Many users complained of keys sticking or not working at all on their MacBook laptops
Apple has made some changes to the keyboard, but the latest round of MacBooks that include the newest version of the keyboard are also eligible for the repair program. The company has also promised to speed up repair times on affected models.
The devices eligible for the program are as follows:
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Air (Retina, 13-inch, 2018)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
- MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2018)
- MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2019)
No other devices are eligible for the repair program. Users can take their MacBook to an Apple Authorized Service Provider or an Apple Retail Location. Or you can mail your device to the Apple Repair Center.
Make sure you back up your computer before taking it for service. If you’ve already paid to have your keyboard repaired, you can click here to contact Apple to find out if you are eligible for a refund.