A reader is experiencing a strange issue with Google Chrome. When she uses her email or Facebook messaging, she experiences missing letters. She’s tried multiple solutions.
“I cleared all my cookies, unplugged the computer and left it over night, but it is still doing it. I have to scroll on it to get them back. Not sure if it is a computer problem or not.”
If it were an issue with the graphic processor on your computer, I’d expect it to show up everywhere and not just in Chrome. I’d suggest trying other browsers to confirm that the issue is Chrome.
Though I’ve found a lot of people who have experienced the same issue using the Chrome browser. I’ve discovered several solution that you can try.
One suggestion is to disable hardware acceleration. Click here to learn how to do that.
Another thought is to disable any Chrome extensions to see if one of them is the problem.
Now, we’re going to get a little more advanced. It’s possible one of your fonts could be corrupt. Let’s start by opening Chrome settings.
Start by clicking the three-dot menu icon at the top right of Chrome and choosing Settings from the drop-down menu.
At the left, choose appearance:
Scroll down to Customize Fonts.
Try changing the standard Chrome font.
Other option is to got put chrome://flags into the address bar for Chrome and hit enter.
Type #ignore-gpu-blacklist into the search box and hit Enter.
When it comes up in results, you can enable it.
If you happen to be using a Mac, you might also want to Fontbook and check to see if your default Chrome font has a conflict warning. You should be able to click ‘resolve automatically’ to fix.
Thank you for your help. Haven’t had anymore trouble with the missing letters since I tried the first thing you told me about. Hoping it continues to work.